Help for parents

Answers to the questions parents ask most, and how to reach us.

Get in touch

Write to us at raztechsupport@icloud.com. We answer as soon as we can, in English or Swedish.

Please tell us which device and iOS version you use. Never send us your child's name or anything personal about them.

Getting started

Your child picks an egg, names what hatches, and looks after their Juno: feeding, washing, playing and naps. Puzzles earn stars, and stars wake up the island: the Flower Garden at 15 stars, the Duck Pond at 40. GrandPa Tintin, the old turtle, reads every line aloud; tap him to hear it again.

My child's Juno is asleep and nothing works

It is bedtime. The Juno sleeps and the puzzles wait until morning. You can change or turn off bedtime in the Parent Area.

How do I open the Parent Area?

Tap ⚙︎ under the coins, then type the number shown in words. Three wrong answers lock it for 30 seconds.

Who is the voice?

It is GrandPa Tintin. His lines were recorded in advance for every language, and they never say your child's name or the Juno's name; the screen shows the name instead. If a line has no recording, your device's own voice reads it. You can turn reading aloud off in the Parent Area.

Can my child lose the Juno?

No. Needs go down slowly but never to zero, and nothing is lost by being away. A Juno that has not been seen for a while is just happy to see your child.

What are coins for?

Puzzles and daily quests give coins. In the Juno's room (🏠), the shop (🛍️) sells decorations and outfits for coins only; nothing there costs real money.

Is there anything that pressures my child?

No timers, no energy, no lives, no streaks and no limited-time offers. An optional break reminder can be turned on in the Parent Area.

Purchases

JUNO Plus and the Winter Pack are bought by a grown-up in the Parent Area, behind the parental gate. Children cannot buy anything on their own.
Both are one-off purchases. On a new device, open the Parent Area and choose Restore purchases.
With Family Sharing, everyone in your family group gets them too.
For a refund, ask Apple at reportaproblem.apple.com.

Starting over and deleting data

Parent Area › Start the game over removes the Juno and all progress; settings and purchases stay. Deleting the app removes everything from the device.